Dubai Electricity and Water Authority’s Strategic
Dubai Electricity and Water Authority (DEWA) is a state-owned public sector undertaking headquartered in Dubai, United Arab Emirates. It provides electricity, water and related services to residents and businesses in the emirate of Dubai. The organization has a strategic objective to become one of the most customer-focused organizations in the world. To achieve this, DEWA follows four strategic pillars: Quality, Efficiency, Innovation, and Partnership. In this article, we will look at how DEWA has been implementing its strategic plans by looking at its achievements in 2018.
Dubai Electricity and Water Authority (DEWA) is a governmental authority responsible for the provision of electricity and water in Dubai, United Arab Emirates. DEWA has been working to improve urban planning, infrastructure development, management of water resources, and environmental sustainability.
Dubai Electricity and Water Authority (DEWA)
Dubai Electricity and Water Authority (DEWA) aspires to become a world-class water and energy hub, aligning its resources with the city’s vision of becoming the global economic capital of the future.
DEWA offers a wide range of services, including electricity generation, transmission, distribution and sales, desalination and water management. In 2017, Dubai achieved 7% renewable energy consumption, ranking first in the MENA region.
DEWA is also responsible for providing clean water to more than 1.25 million people in Dubai and across the emirate, as well as managing Dh1.5 billion worth of wastewater per year. To achieve these goals, DEWA is constantly innovating and expanding its services to meet the needs of its customers.
To learn more about how DEWA is helping shape the future of Dubai, visit our blog!
The Strategic Plan 2020
Dubai Electricity and Water Authority (DEWA) has released its strategic plan 2020 which sets out DEWA’s vision, mission, values and objectives.
The strategic plan 2020 centres around offering sustainable and reliable services to residents and businesses in Dubai. It aims to improve the quality of life for everyone in Dubai by expanding the availability of clean and affordable energy, providing efficient water services, and creating a livable city that is conducive to businesses and tourism.
The strategic plan 2020 also emphasises the need to protect the environment. DEWA will reduce its environmental impact by using renewable energy sources, conserving resources, and improving waste management practices.
It is important to note that the strategic plan 2020 is not a set of rigid rules. It is flexible and can be adapted as new information becomes available. This allows DEWA to respond quickly to changes in the market, while still maintaining its overall objectives.
Overall, the strategic plan 2020 is a well- written document that sets out DEWA’s vision for the future. It provides residents and businesses with a clear understanding of what DEWA aims to achieve.
The Objectives of the Strategic Plan 2020
Dubai Electricity and Water Authority (DEWA) has released its Strategic Plan 2020, which outlines the direction and objectives of the organization over the next four years. The key focus areas of DEWA’s 2020 plan are:
1. Ensuring reliable and affordable electricity services
2. Achieving zero waste by 2021
3. Supporting sustainable development
4. Enhancing customer experience and satisfaction
The Mandate of DEWA
The Dubai Electricity and Water Authority (DEWA) is tasked with delivering reliable, affordable and sustainable power and water services to the people of Dubai. DEWA delivers these services through a range of initiatives in sectors such as electricity, water, waste management and tourism.
Dubai has always been at the forefront of innovation in the field of renewable energy and this is evident from the numerous projects that DEWA has been involved in over the years. In February 2018, DEWA announced a partnership with French company ENGIE to develop a solar energy park in Dubai that would be larger than any other in the world. The park will have an installed capacity of 400 megawatts (MW), making it one of the largest renewable energy projects in the world.
DEWA’s strategic vision is to be a global player in delivering sustainable infrastructure solutions that benefit people around the world. This vision is underpinned by three core values: Integrity, Performance and Stewardship. These values guide everything we do as an organisation, from our day-to-day operations to our long-term visions and strategies.
DEWA’s Corporate Responsibility Framework
Dubai Electricity and Water Authority (DEWA) has announced its Corporate Responsibility Framework to improve its social and environmental performance. The framework is designed to guide DEWA’s day-to-day operations, including the development of corporate policies, programs, and practices.
The framework was developed in consultation with a number of stakeholder groups, including the Dubai Municipality, independent consultants, the global social responsibility (GSR) sector, labour unions, and the environment sector. It identifies nine key Areas of Responsibility that encompass DEWA’s operations in both the public and private sectors.
DEWA pledges to take specific actions in each area to improve its social and environmental performance. Some of these commitments include:
Ensuring that all work is conducted in compliance with local and international regulations;
Reducing emissions from deforestation and degradation;
Protecting human rights;
Promoting sustainable development;
Contributing to community development;
Providing safe working conditions for employees;
Promoting social accountability.
DEWA’s Financial Resources
Dubai Electricity and Water Authority (DEWA) is a government-owned utility company that provides electricity and water supplies to the emirate of Dubai. DEWA’s revenue comes from a number of sources, including tariffs, service charges, and investments. In fiscal year 2016, DEWA’s total income was AED70 billion ($18.5 billion).
DEWA has a diverse set of financial resources that can be used to support its strategic objectives. These resources include:
• Revenue from tariffs: DEWA charges companies for their electricity and water supplies. Tariffs are determined based on the amount of energy or water consumed. Tariffs are also adjusted based on inflation and other factors. In fiscal year 2016, DEWA collected AED49 billion from tariffs.
• Service charges: DEWA also collects service charges from customers for using its services. Service charges are charged for regular use, such as using water more than once a week, or using more than a certain amount of energy each month. In fiscal year 2016, DEWA collected AED19 billion in service charges.
• Investments: In addition to revenue from tariffs and service charges, DEWA also makes investments in businesses and
Vision and Mission of DEWA
Dubai Electricity and Water Authority (DEWA) is an autonomous government body that was formed in 2009 to provide comprehensive electricity and water services to the citizens of Dubai. DEWA’s vision is to be a premier public entity that provides world-class services that exceed the expectations of its customers. DEWA’s mission is to create a sustainable society through providing essential services to its citizens.
DEWA has been working hard to achieve its vision and mission by implementing various strategies such as:
1. Strategic Planning: DEWA develops long-term plans in order to achieve its vision and mission. The planning process includes Considering past performance, identifying key challenges, and developing solutions that address these challenges.
2. Customer Service Excellence: DEWA ensures that its service delivery meets or exceeds customer expectations by investing in infrastructure, staffing, and training. DEWA also focuses on developing innovative customer service approaches, such as online complaints management.
3. Efficiency and Sustainability: DEWA strives for efficiency by adopting best practices in procurement, operation, and maintenance of assets. Additionally, DEWA is dedicated to sustainability by pursuing environmentally-friendly initiatives such as using LED lighting in public areas.
DEWA’s Regulation and Administrative Structure
Dubai Electricity and Water Authority (DEWA) is the regulatory authority for the electricity and water sector in Dubai, United Arab Emirates. DEWA was established in 1996 to provide a single, efficient and customer-orientated regulatory regime for the sector.
DEWA’s key objectives are to:
– Safeguard public interest by ensuring that the electricity and water sectors operate efficiently, equitably, and sustainably;
– Promote competition to ensure that customers have access to adequate, affordable, quality services;
– Foster innovation through the development of new business models and the encouragement of private investment;
– Develop sound policies and procedures to support efficient implementation of regulations.
In order to achieve its objectives, DEWA maintains a strategic administrative structure. The headquarters are located in Dubai, while regional offices manage regulation in Abu Dhabi, Ajman, Ras Al Khaimah, Sharjah, Umm Al Quwain and Fujairah. Branch offices oversee regulation in Ajman City Municipality (ACM), Bur Dubai Municipality (BDM), Deira Municipality (DIR), Fujairah Municipality (FJM), Jebel Ali Municipality (JAB), Li
DEWA’s Core Competencies and Functions
Dubai Electricity and Water Authority (DEWA) is the government-owned organization responsible for the provision of electricity and water services in Dubai. The organization has a wide range of core competencies and functions, which are outlined below.
Electricity Production: DEWA oversees the production, transmission, distribution and sale of electricity in Dubai. It is also responsible for the planning, development and management of the Emirate’s power sector.
Water Services: DEWA is responsible for the provision of water services in Dubai. It manages water resources, develops and provides infrastructure to support water supply, and monitors and audits the performance of service providers.
